Refund policy

BUSCAFUEGO RETURN & REFUND POLICY

We want you to be happy with your BUSCAFUEGO purchase. Because our collection includes original artwork, limited-edition pieces, custom work, and art-driven apparel, return eligibility varies by product type.

APPAREL & STANDARD PRODUCTS

Eligible unworn and unused merchandise may be returned within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with original tags and packaging where applicable.

To request a return, please contact BUSCAFUEGO before sending the item back. Returns sent without prior authorization may not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

ORIGINAL ARTWORK, ONE-OF-ONE & CUSTOM WORK

Original artwork, commissioned artwork, personalized products, custom-painted pieces, and other one-of-one creations are final sale and are not eligible for return or exchange, except when an item arrives damaged or the wrong item was received.

Any product specifically identified as Final Sale on its product page is also not eligible for return.

LIMITED-EDITION PRODUCTS

Limited-edition products may have specific return conditions stated on the individual product page. Where a product-specific return condition is provided, that condition will apply.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as reasonably possible after delivery and include your order number and photographs showing the issue.

We will review the situation and work with you to make it right.

EXCHANGES

For eligible merchandise, the quickest way to receive a different size or item is generally to return the original item and place a new order once the return has been approved.

REFUNDS

Once an eligible return is received and inspected, we will notify you regarding approval of the refund. Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable except when the return results from a damaged, defective, or incorrect item.

Please allow additional processing time for your bank or credit card provider to post an approved refund.

QUESTIONS

For questions regarding returns, damaged merchandise, original artwork, or your order, please contact BUSCAFUEGO at joe@buscafuego.com.